Support

Help when a connection—or inbox—gets stuck.

Use these steps to install the private review build, reconnect an account, disconnect access, or request deletion.

Privacy or deletion

Email support with the subject “Privacy request” or “Delete my CaughtUp data.” Identity verification may be required.

TikTok reviewer?

Follow the dedicated reviewer guide for the approved test path and current Creator OAuth limitation.

Security concern?

Email support and include “Security” in the subject. Do not email passwords, refresh tokens, or API secrets.

Install the private review build

  1. Download the review build using the secure link provided with your invitation.
  2. Extract the package to a folder you can keep during testing.
  3. Open chrome://extensions in Chrome.
  4. Turn on Developer mode, choose Load unpacked, and select the extracted extension folder.
  5. Pin CaughtUp from Chrome’s Extensions menu, then open it and follow setup.

Public Chrome Web Store installation is not available yet.

Google connection help

The Google window closed or setup did not finish

Open CaughtUp again and choose the reconnect action shown in Settings or setup. Complete the Google flow in the full extension page and keep it open until CaughtUp confirms the session.

Gmail says reconnect required

The Google authorization may have expired or been revoked. Reconnect from CaughtUp; successful consent replaces the prior server-side credential for that account.

Why does CaughtUp ask for Gmail access?

Gmail permission supports eligible inbox triage, draft creation and editing, labels, and the timeline shown in CaughtUp. Google sign-in alone does not connect TikTok Shop.

TikTok Shop connection help

TikTok Shop Creator uses a separate Connect TikTok action in Opportunities. Development access is currently subject to TikTok Creator OAuth beta, allowlist, and testing-account approval. If authorization opens TikTok but never returns to CaughtUp, stop and contact support; do not repeatedly enter credentials or provide a password to CaughtUp.

Disconnect accounts

Google

Use the connection controls available in CaughtUp and revoke CaughtUp from the third-party access section of your Google Account. Signing out of the extension only removes the local browser session; it is not the same as revoking server-side Gmail access.

TikTok Shop

Use CaughtUp’s connection controls when available and revoke the app from the account controls provided by TikTok Shop. Disconnecting Google does not disconnect TikTok, and vice versa.

Delete stored CaughtUp data

Send a deletion request to support@getcaughtup.io. Revoking a third-party connection stops future authorized access but does not automatically serve as a deletion request for stored CaughtUp records.

Frequently asked questions

Why are Google and TikTok separate connections?

They support different features, accounts, permissions, and platform policies. Connecting Google must never automatically grant or imply TikTok Shop access.

Will testing send an email?

No. Reviewers can open an editable draft and cancel. The reviewer account must remain in Review mode with Auto-send disabled.

Does CaughtUp negotiate for me?

No. Negotiations and messages involving commercial terms remain review-only. You decide what to say and whether to send.

Are TikTok Creator product recommendations live?

Not yet. The permission package is achieved, but Creator OAuth and the live product-search response still require TikTok approval and verification.

Does CaughtUp guarantee earnings?

No. Match scores and available commission information are informational and do not guarantee acceptance, sales, commissions, or earnings.